How do I stay updated on upcoming restocks and sales?
Subscribe to our email list to be the first to know about restocks, new releases, special offers, and other JB Skin Essentials updates.
You can also follow us on Instagram @jbskinessentials.
How long does order processing take?
Orders are typically processed within 2–3 business days. Business days are Monday–Friday, excluding holidays.
Processing time is the time needed to prepare your order before it is transferred to the shipping carrier. Shipping/transit time begins after your order has been shipped.
When will I receive my tracking number?
Once your order has shipped, you will receive an email with your tracking information.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Can I cancel or change my order after it is placed?
We begin processing orders as quickly as possible, so cancellations or changes cannot be guaranteed once an order has been placed.
If you need assistance, please contact us at info@jbskinessentials.com as soon as possible. If your order has not yet been processed or shipped, we will do our best to assist you.
What if I entered the wrong shipping address?
Please review your shipping information carefully before submitting your order.
If you notice an incorrect or incomplete address after placing your order, contact us at info@jbskinessentials.com as soon as possible. We will do our best to update the address if your order has not yet been processed or shipped, but changes cannot be guaranteed.
What happens if my order is returned to sender?
If your package is returned to us because an incorrect or incomplete shipping address was provided at checkout, additional shipping charges may be required to resend your order.
We will contact you with information about the next steps once the package has been returned to us.
What if my order arrives damaged, defective, or incorrect?
Please inspect your order when it arrives.
If your order arrives damaged or defective, or you receive an incorrect item, contact us at info@jbskinessentials.com within 7 days of delivery.
Please include your order number, a description of the issue, clear photos of the product, and photos of the packaging if the order arrived damaged.
Once reviewed, we will determine the appropriate resolution, which may include a replacement or refund.
What if an item is missing from my order?
Please contact us at info@jbskinessentials.com within 7 days of delivery and include your order number and information about the missing item.
We will review your order and work to resolve the issue.
Do you accept returns or exchanges?
Due to the personal nature of our skincare, bath, and body products, all sales are final. We do not accept returns or exchanges for change of mind, scent preferences, skin sensitivities, or products that have been opened or used.
If there is a problem with your order, please contact us at info@jbskinessentials.com.
For complete details, please review our Return & Refund Policy.
Why does my handcrafted product look slightly different from my previous order?
Many JB Skin Essentials products are handcrafted in small batches. Slight variations in color, texture, scent, size, or appearance may naturally occur from batch to batch.
These variations are part of small-batch production and do not affect the intended quality of the product.
How can I contact JB Skin Essentials?
For questions about your order or our products, contact us at:
This version is much better for the updated site because the FAQ stays short and customer-friendly, while the detailed legal/order rules remain on your separate Return & Refund Policy page.