FAQS

How do I stay updated on upcoming restocks and sales?

Please subscribe to our mailing list on the home page of the website. You can also follow us on Instagram @jbskinessentials

How long is processing & shipping?

All orders are shipped after 7-9 business days of processing. Business days are Monday-Friday.

When will I receive my tracking number?

As soon as your order is shipped, you will receive a tracking number. Please allow up to 48 hours for your tracking number to be updated by USPS.

Can I cancel my order once it is placed?

Request a cancellation within 24 hours of purchase.

What happens if my order is returned to sender?
If your order is returned to sender, you will be contacted to purchase a reshipping fee.

What if I input the wrong address?

We will gladly modify your address within 24 hours after your purchase. After 24 hours there will be a fee. Please take your time at checkout.

At this time, returns or exchanges cannot be accepted. Please contact us at jbskinessentials@gmail.com if you have any problems with your order. We will be glad to assist you.