Refund policy

Return & Refund Policy

At JB Skin Essentials, we take pride in creating quality personal-care products and want you to feel confident when shopping with us. Please review our return and refund policy before placing your order.

Returns & Exchanges

Due to the personal nature of our skincare, bath, and body products, all sales are final. We do not accept returns or exchanges for change of mind, scent preferences, skin sensitivities, or products that have been opened or used.

Please carefully review product descriptions, ingredients, and other product information before completing your purchase. If you have a question about a product before ordering, please contact us at info@jbskinessentials.com.

Handcrafted Products

Many JB Skin Essentials products are handcrafted in small batches. Because of the nature of small-batch production and the ingredients used in our formulas, slight variations in color, texture, scent, size, or appearance may occur from batch to batch.

These variations do not affect the intended quality of the product and are not considered defects.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged or defective, or you receive an incorrect item, contact us at info@jbskinessentials.com within 7 days of delivery.

Please include your order number, a description of the issue, clear photos of the product, and photos of the packaging if the order arrived damaged.

Once we review the information, we will determine the appropriate resolution, which may include a replacement or refund.

Missing Items

If an item is missing from your order, please contact us at info@jbskinessentials.com within 7 days of delivery.

Include your order number and the name of the missing item. Once the order has been reviewed, we will work to resolve the issue.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s tracking and delivery process.

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package.

Returned-to-Sender Packages

If a package is returned to us because an incorrect or incomplete shipping address was provided at checkout, additional shipping charges may be required to resend the order.

Please carefully review your shipping information before submitting your order.

Cancellations & Order Changes

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be canceled or changed after it has been placed.

If you notice an issue with your order, contact us at info@jbskinessentials.com as soon as possible. We will do our best to assist you if the order has not yet been processed or shipped.

Refunds

Refunds are issued only when approved under the circumstances outlined in this policy.

If a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your bank, credit-card company, or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the refund results from an error by JB Skin Essentials.

For questions regarding an order, replacement, or refund, please contact:

JB Skin Essentials
info@jbskinessentials.com

Refund policy

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